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Faculty, Research & Staff

Diane Strong

Publications

Peer-Reviewed (Refereed) Journal Articles

• Djamasbi, S. and D. M. Strong, “The Effect of Positive Mood on Intention to Use Computerized Decision Aids”, Information & Management, Vol. 45, No. 1, January 2008, pp. 43-51.

• Volkoff, O., D. M. Strong and M. B. Elmes, “Technological Embeddedness and Organizational Change”, Organization Science, Vol. 18, No. 5, September-October 2007, pp. 832-848.

• Strong, D. M., J. Fedorowicz, J. Sager, G. Stewart and E. Watson, “Teaching with Enterprise Systems”, Communications of the Association for Information Systems, Vol. 17, May 2006, pp. 728-755.

• Strong, D. M., M. T. Dishaw, and D. B. Bandy, “Extending Task Technology Fit With Computer Self-Efficacy”, DATA BASE, Vol. 37, No. 2/3, Spring/Summer, 2006, pp. 96-107.

• Volkoff, O., D. M. Strong, and M. B. Elmes, “Understanding Enterprise Systems-enabled Integration”, European Journal of Information Systems, Vol. 14, No. 2, June 2005, pp. 110-120.

• Elmes, M. B., D. M. Strong, and O. Volkoff, “Panoptic Empowerment and Reflective Conformity in Enterprise Systems-Enabled Organizations”, Information and Organization, Vol. 15, No. 1, January 2005, pp. 1-37.

• Volkoff, O., M. B. Elmes, and D. M. Strong, “Enterprise Systems, Knowledge Transfer and Power Users”, Journal of Strategic Information Systems, Special Issue on Enterprise Systems, Vol. 13, No. 4, December 2004, pp. 279-304.

• Strong, D. M., S. A. Johnson, and J. J. Mistry, “Integrating Enterprise Decision-Making Modules into Undergraduate Management and Industrial Engineering Curricula”, Journal of Information Systems Education, Special Issue on Enterprise Resource Education, Vol. 15, No. 3, Fall 2004, pp. 301-313.

• Vician, C., M. Garfield, J. Hoffer, M. Prescott, B. Rollier, D. M. Strong, and K. L. Elder, “The AMCIS 2003 Panels on IS Education-II. The Chicken and the Egg Debate: Positioning Database Content in the Information Systems Curriculum”, Communications of the Association for Information Systems, Vol. 14, August 2004, pp. 147-157.

• Luo, W. and D. M. Strong, “A Framework for Evaluating ERP Implementation Choices”, IEEE Transactions on Engineering Management, Vol.  51, No. 3, August 2004, pp. 322-333.

• Strong, D. M. and O. Volkoff, “A Roadmap for Enterprise Systems Implementation”, IEEE Computer, Vol. 37, No. 6, June 2004, pp. 22-29.

• Lee, Y. W., L. Pipino, D. M. Strong, and R. Y. Wang, “Process-embedded Data Integrity”, Journal of Database Management, Vol. 15, No. 1, January-March 2004, pp. 88-104.

• Lee, Y. W. and D. M. Strong, “Knowing-Why about Data Processes and Data Quality”, Journal of Management Information Systems, Vol. 20, No. 3, Winter 2003-4, pp. 13-39.

• Dishaw, M. T. and D. M. Strong, "The Effect of Task and Tool Experience on Maintenance CASE Tool Usage", Information Resources Management Journal, Vol. 16, No. 3, July-September 2003, pp. 1-16.

• Lee, Y. W., D. M. Strong, B. K. Kahn and R. Y. Wang, "AIMQ: A Methodology for Information Quality Assessment", Information & Management, Vol. 40, No. 2, December 2002, pp. 133-146.

• Kahn, B. K., D. M. Strong, and R. Y. Wang, "Information Quality Benchmarks: Product and Service Performance", Communications of the ACM, Vol. 45, No. 4ve, April 2002, pp. 184-192.

• Dishaw, M. T. and D. M. Strong, "The Effect of Task and Tool Experience on Maintenance CASE Tool Usage", Information Resources Management Journal, 2002.

• Zhang, P., I. Benbasat, J. Carey, F. Davis, D. Galletta, and D. Strong, “AMCIS 2002 Panels and Workshops I: Human-Computer Interaction Research in the MIS Discipline”, Communications of the Association for Information Systems, Vol. 9, 2002, pp. 334-355.

• Lou, H., W. Luo, and D. Strong, "Perceived Critical Mass Effect on Groupware Acceptance: A Revised Technology Acceptance Model", European Journal of Information Systems, Vol. 9, No. 2, June 2000, pp. 91-103.

• Dishaw, M. T. and D. M. Strong, "Extending the Technology Acceptance Model with Task-Technology Fit Constructs", Information & Management, Vol. 36, No. 1, July 1999, pp. 9-21.

• Khalil, O. E. M., D. M. Strong, B. K. Kahn, and L. L. Pipino, "Teaching Information Quality in Information Systems Undergraduate Education", Informing Science, Vol. 2, No. 3, 1999, pp. 53-59.

• Dishaw, M. T. and D. M. Strong, "Supporting Software Maintenance with Software Engineering Tools: A Computed Task-Technology Fit Analysis", Journal of Systems and Software, Vol. 44, No. 2, December 1998, pp. 107-120.

• Wang, R. Y., Y. W. Lee, L. L. Pipino, and D. M. Strong, "Manage Your Information as a Product", Sloan Management Review, Vol. 39, No. 4, Summer 1998, pp. 95-105.

• Dishaw, M. T. and D. M. Strong, "Assessing Software Maintenance Tool Utilization Using Task-Technology Fit and Fitness-for-Use Models", Journal of Software Maintenance, Vol. 10, No. 3, May-June 1998, pp. 151-179.

• Strong, D. M., Y. W. Lee, and R. Y. Wang, "Ten Potholes in the Road to Information Quality", Nikkei Computer, December 8, 1997, pp. 205-212 (in Japanese in IEEE Computer).

• Strong, D. M., Y. W. Lee, and R. Y. Wang, "Ten Potholes in the Road to Information Quality", in The Technology of the Development of Software, Chiyoda-ku, Tokyo, Japan: Nikkei Business Publications, 1998, pp. 270-278 (Translated into Japanese from the English version in IEEE Computer, Vol. 30, No. 8, August, 1997, pp. 38-46).

• Strong, D. M., Y. W. Lee, and R. Y. Wang, "Ten Potholes in the Road to Information Quality", IEEE Computer, Vol. 30, No. 8, August, 1997, pp. 38-46.

• Strong, D. M., Y. W. Lee, and R. Y. Wang, "Data Quality in Context", Communications of the ACM, Vol. 40, No. 5, May 1997, pp. 103-110.

• Strong, D. M., "IT Process Designs for Improving Information Quality and Reducing Exception Handling: A Simulation Experiment", Information & Management, Vol. 31, No. 5, January 1997, pp. 251-263.

• Wang, R. Y. and D. M. Strong, "Beyond Accuracy: What Data Quality Means to Data Consumers", Journal of Management Information Systems, Vol. 12, No. 4, Spring 1996, pp. 5-34.

• Strong, D. M. and S. M. Miller, "Exceptions and Exception Handling in Computerized Information Processes", ACM Transactions on Information Systems, Vol. 13, No. 2, April 1995, pp. 206-233.

• Strong, D. M., "Decision Support for Exception Handling and Quality Control in Office Operations", Decision Support Systems, Vol. 8, No. 3, 1992, pp. 217-227.

• Kriebel, C. H. and D. M. Strong, "A Survey of the MIS and Telecommunications Activities of Major Business Firms", MIS Quarterly, Vol. 8, No. 3, September 1984, pp. 171-177.

Conference Publications/Proceedings, Reviewed

• Ang, W., Y. Lee, S. Madnick,  D. Mistree, M. Siegel, D. Strong, R. Wang, and C. Yao, "House of Security: Locale, Roles and Resources for Ensuring Information Security", Proceedings of the Twelfth Americas Conference on Information Systems, Acapulco, Mexico August 4-6 2006, pp. 3481-3485.

• Johnson, S. A., D. M. Strong, J. J. Mistry, “Integrating Enterprise Decision-Making Modules into Industrial Engineering Curricula”, Proceedings of the 2006 ASEE Annual Conference, Chicago, IL, June 18-21, 2006

• Strong, D. M. and O. Volkoff, “Data Quality Issues in Integrated Enterprise Systems”, Proceedings of the International Conference on Information Quality, November 4-6, 2005, Cambridge, MA, pp. 126-132.

• Dishaw, M. T. and D. M. Strong, “Examining Multiple Dimensions of Task-Technology Fit”, Proceedings of the Americas Conference on Information Systems, August 11-14, 2005, Omaha, NE, pp. 2404-2413.

• Dishaw, M. T., D. M. Strong, and D. B. Bandy, “The Impact of Task-Technology Fit in Technology Acceptance and Utilization Models”, Proceedings of the Americas Conference on Information Systems, August 5-8, 2004, New York, NY, pp. 3306-3311.

• Johnson, S. A., D. M. Strong, and J. J. Mistry, “Teaching Enterprise Decision-Making Using Hands-On ERP-based Modules”, Proceedings of the Institute of Industrial Engineers Research Conference (IERC), May 15-19, Houston, TX, 2004.

• Lee, Y. W. and D. M. Strong, "Process Knowledge and Data Quality Outcomes", Proceedings of the 2003 International Conference on Information Quality, November 7-9, 2003, Cambridge, MA, pp. 96-106.

• Strong, D. M., O. Volkoff, and M. B. Elmes, “ERP Systems and the Paradox of Control”, Proceedings of the Americas Conference on Information Systems, August 3-6, 2003, Tampa, FL, pp. 500-507.

• Dishaw, M. T., D. M. Strong, and D. B. Bandy, “The Role of Individual Characteristics in Software Utilization Models”, Proceedings of the Americas Conference on Information Systems, August 3-6, 2003, Tampa, FL, pp. 2111-2117.

• Volkoff, O., D. M. Strong, and M. B. Elmes, “Between a Rock and a Hard Place: Boundary Spanners in an ERP Implementation”, Proceedings of the Americas Conference on Information Systems, August 9-11, 2002, Dallas, TX, pp. 958-962.

• Dishaw, M. T., D. M. Strong, and D. B. Bandy, "Extending the Task-Technology Fit Model with Self-Efficacy Constructs", Proceedings of the Americas Conference on Information Systems, August 9-11, 2002, Dallas, TX, pp. 1021-1027.

• Volkoff, O., Strong, D. M., and M. B. Elmes, "Between a Rock and a Hard Place: Boundary Spanners in an ERP Implementation", Proceedings of the Americas Conference on Information Systems, August 9-11, 2002, Dallas, TX, pp. 958-962.

• Kahn, B. K., R. Katz-Haas and D. M. Strong, "Organizational Realism Meets Information Quality Idealism: The Challenges of Keeping an Information Quality Initiative Going", Proceedings of the 2001 Conference on Information Quality, November 2-4, 2001, Cambridge, MA, pp. 20-32.

• Till, R., and D. Strong, "Evaluating Fire Department Access Using Discrete Event Simulation", Proceedings of the Ninth International Fire Science and Engineering Conference, September 17-19, 2001, Edinburgh, Scotland.

• Villeneuve, A. O., and D. M. Strong, "The Impact of Domains of Knowledge on the Quality of Database Conceptual Models", Proceedings of the Americas Conference on Information Systems, August 2-5, 2001, Boston, MA, pp. 396-402

• Dishaw, M. T., D. M. Strong, and D. B. Bandy, "Assessing Task-Technology Fit in Simulation Modeling", Proceedings of the Americas Conference on Information Systems, August 2-5, 2001, Boston, MA, pp. 1168-1170.

• Strong, D. M., O. Volkoff, and M. B. Elmes "ERP Systems, Task Structure, and Workarounds in Organizations", Proceedings of the Americas Conference on Information Systems, August 2-5, 2001, Boston, MA, pp. 1049-1051.

• Kahn, B. K., Katz-Haas, R., and D. M. Strong, "How to Get an Information Quality Program Started: The Ingenix Approach", Proceedings of the 2000 Conference on Information Quality, October 20-22, 2000, Cambridge, MA, pp. 28-35.

• Dishaw, M. T., D. M. Strong, and D. B. Bandy, "Developing a General Method to Assess Task-Technology Fit", Proceedings of the Americas Conference on Information Systems, August 13-15, 1999, Milwaukee, WI, pp. 609-611.

• Lou, H., W. Luo, and D. Strong, "Critical Mass Effect on Groupware Acceptance: A Revised Technology Acceptance Model", Proceedings of the 29th Decision Sciences Institute Conference, November 1998, Las Vegas, NV.

• Kahn, B. K. and D. M. Strong, "Product and Service Performance Model for Information Quality: An Update", Proceedings of the 1998 Conference on Information Quality, October 23-25, 1998, Cambridge, MA, pp. 102-115.

• Dishaw, M. T. and D. M. Strong, "Experience as a Moderating Variable in a Task-Technology Fit Model", Proceedings of the Americas Conference on Information Systems, August 14-16, 1998, Baltimore, MD, pp. 722-724.

• Dishaw, M. T. and D. M. Strong, "Extending a Model of Task Technology Fit to CASE Tool Utilization in Design Maintenance Tasks", Proceedings of the Americas Conference on Information Systems, August 14-16, 1998, Baltimore, MD, pp. 769-771.

• Dishaw, M. T. and D. M. Strong, "Software Maintenance: It's Tool Time", Proceedings of the 1998 Information Resources Management Association International Conference, May 17-20, 1998, Boston, MA, pp. 671-672.

• Kahn, B. K., D. M. Strong, and R. Y. Wang, "A Model for Delivering Quality Information as Product and Service", Proceedings of the 1997 Conference on Information Quality, October 24-26, 1997, Cambridge, MA, pp. 80-94.

• Wang, R. Y., D. M. Strong, B. K. Kahn, and Y. W. Lee, "An Information Quality Assessment Methodology: Extended Abstract", Proceedings of the 1999 Conference on Information Quality, October 22-24, 1999, Cambridge, MA, pp. 258-265.

• Dishaw, M. T. and D. M. Strong, "Extending the Technology Acceptance Model", Proceedings of the Americas Conference on Information Systems, August 15-17, 1997, Indianapolis, IN, pp. 1-3.

• Wang, R. Y., Y. W. Lee, and D. M. Strong, "Can You Defend Your Information in Court?", Proceedings of the 1996 Conference on Information Quality, October 25-26, 1996, Cambridge, MA, pp. 53-64.

• Dishaw, M. T. and D. M. Strong, "Using a General Task-Technology Fit Model to Assess Software Maintenance Tool Utilization", Proceedings of the Americas Conference on Information Systems, August 16-18, 1996, Phoenix, AZ, pp. 66-68.

• Dishaw, M. T. and D. M. Strong, "Explaining Information Technology Utilization with the Task-Technology Fit Construct", Proceedings of the First INFORMS Conference on Information Systems and Technology, May 5-8, 1996, Washington, DC, pp. 236-239.

• Villeneuve, A. O. and D. M. Strong, "Database Requirements: Schemata as an Explanatory Construct in Database Conceptual Modeling", Proceedings of the Third Workshop on Information Technologies and Systems (WITS), December 4-5, 1993, Orlando, FL, pp. 57-66.

• Cohen, R. M. and D. M. Strong "A Model for Supporting Database Design", Proceedings of the First Workshop on Information Technologies and Systems (WITS), December 14-15, 1991, Cambridge, MA, pp. 243-273.

• Strong, D. M. "Integration of Expert Systems, Traditional Systems, and People: A Manufacturing Example", Proceedings of the Third International Conference on Expert Systems and the Leading Edge in Production and Operations Management, May 21-24, 1989, pp. 57-69.

• Miller, S. M. and D. M. Strong "A Model for Evaluating the Performance of Operational Level Information Handling Activities", Proceedings of the Seventh International Conference on Information Systems (ICIS), December 15-17, 1986, San Diego, CA, pp. 277-298.

Book Chapters

• Johnson, S. A., D. M. Strong, J. J. Mistry, A. Asanar, Y. Patra, “Teaching Enterprise Decision-Making Using ERP-Based Modules”, in A. K. Soni and F. E. Akaiwa, Eds, Enterprise Resource Planning: Teaching and Research, Innovation Monograph II, SAP and Indiana University Kelley School of Business, October 2006, pp. 21-34.

• Strong, D. M., C. Fisher, D. L. Feinstein, and H. E. Longenecker, Jr., “Teaching, Learning, and Curriculum Development to Support Managing Information as a Product”, Chapter 14 in R. Y. Wang, S. E. Madnick, E. M. Pierce, and C. W. Fisher, Eds, Information Quality, Advances in Management Information Systems, Volume 1, Armond, NY: M.E. Sharpe, 2005, pp. 217-229.

• Dishaw, M. T. and D. M. Strong, "The Effect of Task and Tool Experience on Maintenance CASE Tool Usage", Chapter XVII in M. Khosrow-Pour, Ed., Advanced Topics in Information Resources Management, Volume 3, Hershey, PA: Idea Group Publishing, 2004, pp. 353-371.  (Reprint of a paper in Information Resources Management Journal, Vol. 16, No. 3, July-September 2003, pp. 1-16.)

• Kahn, B. K. and D. M. Strong, "Where is Information Quality in Information Systems Education? ", in Piattini, M. G., C. Calero, and M. Genero, Ed., Information and Database Quality, Chapter 9, pp. 199-122, Boston, MA: Kluwer Academic Publishers, 2002.

• Strong, D. M., Y. W. Lee, and R. Y. Wang, "Data Quality in Context", in G. Schulmeyer and G. R. MacKenzie, Verification and Validation of Modern Software Intensive Systems, Upper Saddle River, NJ: Prentice-Hall PTR, 2000, pp. 320-331. (Revision of the version in Communications of the ACM, Vol. 40, No. 5, May 1997, pp. 103-110.)

Presentations

Conference Presentations

• Johnson, S. A., D. M. Strong, J. J. Mistry, A. Asanar, Y. Patra, Building Enterprise Decision-Making Skills Using ES-Based Modules, Seventeenth Annual POMS Conference, Boston, MA, April 29-May 1, 2006.

• Invited Panelist, "Data Quality Panel", Decision Sciences Institute Annual Meeting, November 20-23, 2004, Boston, MA.

• Invited Panelist, “IS 2002.8 Physical Design and Implementation with DBMS”, Americas Conference on Information Systems, August 4-6, 2003, Tampa, FL.

• Elmes, M. B., D. M. Strong, and O. Volkoff, “ERP Systems and the Dialectics of Visibility and Control”, Presented at the Academy of Management Meetings, August 1-6, 2003, Seattle, WA.

• Mistry, J., D. Strong, and S. Johnson, “Integrating the Business Curriculum: An ERP Approach”, Presented at the American Accounting Association Meetings, August 1-6, 2003, Honolulu, HI.

• Invited Panelist, "Navigating through the Maze of Curriculum Models and Accreditation in Undergraduate Information Systems Education", Proceedings of the Seventeenth Annual Conference of the International Academy for Information Management, December 13-15, 2002, Barcelona, Spain, pp. 207-208.

• Invited Panelist, "Education and Training in Information Quality", 2002 Conference on Information Quality, November 5-7, 2002, Cambridge, MA.

• Invited Panelist, "Panel Discussion on Data Quality: The View from Academia", 1999 Conference on Information Quality, October 22-24, 1999, Cambridge, MA.

• Invited Panelist, "Data and Information Quality in the IS Undergraduate and Graduate Education", 1998 Information Resources Management Association International Conference, May 17-20, 1998, Boston, MA.

• "The Dimensions of Data Quality", presented as part of "State-of-the-Art in Information Quality Research" at the Conference on Information Quality, October 25 26, 1996, Cambridge, MA.

• "Learning by Solving Data Quality Problems", with Y. Lee and R. Wang, presented at INFORMS, Spring 1996, Washington, DC.

• "Improving Information Quality for the Information Age", presented at the 1995 Information Integrity Conference, sponsored by UNITECH Systems, May 1995, Toronto, Canada.

• "Defining and Measuring Information Quality", with Y. Lee and R. Wang, presented at INFORMS, Spring 1995, Los Angeles, CA.

• "Beyond Accuracy: Individual and Organizational Approaches to Data Quality", presented as part of a panel at the Fifteenth International Conference on Information Systems (ICIS), December, 1994, Vancouver, Canada.

• "Planning for Changes in Work Activities in Offices Implementing Advanced Information Systems", with S. M. Miller, presented at ORSA/TIMS, Fall 1985, Atlanta, GA.

Other Presentations

• Bar-On, I., S. A. Johnson, D. M. Strong, L. Garber, S. Emani, L. Pelletier, “Affordances and EHR: Exploring Standardization in Primary Care”, Partners IS Research Group, Wellesley, MA, May 13, 2008.

• Strong, D. M. and O. Volkoff, “Enterprise Systems and Data Quality”, Special Interest Group on Enterprise Systems Workshop, Montreal, December 8-9, 2007.

• Volkoff, O., D. M. Strong, and S. A. Johnson, “Electronic Health Records and the Changing Social Identity of Health Care Professionals”, IFIP Working Group 8.2 Oasis Workshop, Montreal, December 9, 2007.

• Bar-On, I., S. A. Johnson, D. M. Strong, L. Garber, S. Emani, L. Pelletier, and S. Mittal, Health Care Delivery Process Improvements and EHR Implementation: A Pilot Study, Epic Research Advisory Council, Verona, WI, May 24-25, 2007.

• Johnson, S. A., I. Bar-On, D. M. Strong, L. Pelletier, S. Mittal, L. Garber, and S. Emani, Health Care Delivery Process Improvements and EHR Implementation: A Pilot Study, Colleges of Worcester Consortium Research Showcase on Research and Educational Partnerships between the Health Care Industry and Consortium Institutions, Worcester, MA, April 11, 2007.

• Invited Presentation, “The Organizational Impact of Enterprise Systems: Effects on Control and Empowerment”, with O. Volkoff, Enterprise Resource Planning Workshop, Bentley College, October 15, 2004.

• “A Research Program for Data and Information Quality”, Presented at the Accounting and Information Systems Seminar, University of Kansas, April 16, 2004, Lawrence, Kansas.

• Volkoff, O., M. B. Elmes and D. M. Strong, “Enterprise Systems, Knowledge Transfer and Power Users”, Presented at the Organizations and Society in Information Systems (OASIS) Workshop, December 14, 2003, Seattle, WA.

• Invited Presentation, "A Unified Model of IT Use Choices: Contributions from TAM, TTF and CSE", First Annual Workshop on HCI Research in MIS, December 14, 2002, Barcelona, Spain.

• Invited Speaker, “A Unified Model of IT Use Choices: Contributions from TAM, TTF, and CSE”, First Annual Workshop on HCI Research in MIS (HCI/MIS ’02), December 14, 2002, Barcelona, Spain.

• Invited Panelist, "The Role of HCI Research in the MIS Discipline", Americas Conference on Information Systems, August 9-11, 2002, Dallas, TX.

• "ERP Systems and Changes in Power: A Foucaultian Perspective", with O. Volkoff and M. B. Elmes, presentation at the Organisations and Society in Information Systems (OASIS) 2000 Workshop, Brisbane, Australia, December 2000.

• "Information Quality Benchmarking: Product and Service Performance", presented at the Computer Science Seminar, Rensselaer Polytechnic Institute at Hartford, November 1997, Hartford, CT.

• "Information Quality Study", with R. Wang, presented at the CEIS Data Quality Symposium, sponsored by the Office of the Assistant Secretary of Defense (Health Affairs), June 1997, Washington, DC.

• "The Life of Data Quality Projects", with Y. W. Lee, presented at the Information Technology Group Seminar, Sloan School of Management, Massachusetts Institute of Technology, May 1994.

• "The Dimensions of Data Quality: Data Consumers' Perspectives", presented as part of a panel at TIMS/ORSA, Spring 1994, Boston, MA.

• "The Dimensions of Data Quality", with R. Y. Wang, presented at the Information Technology Group Seminar, Sloan School of Management, Massachusetts Institute of Technology, April 1994.

• "The Life of Data Quality Projects", presented as part of a panel at the Third Workshop on Information Technologies and Systems (WITS), December 1993, Orlando, FL.

• "Data Quality Research", presented as part of a panel at the First Workshop on Information Technologies and Systems (WITS), December 1991, Cambridge, MA.

• "Software Quality", presented to the High-Performing Software Teams research project Academic Advisory Committee, August 1991.

• "Software Maintenance Management: A Total Quality Control Perspective", with Y. Hahm, presented at ORSA/TIMS, Fall 1990, Philadelphia, PA.

• "Supporting the Database Design Task", with R. M. Cohen, presented at ORSA/TIMS, Fall 1990, Philadelphia, PA.

Other

Other Publications or Works

• Strong, D. M. "Information Quality and Timeliness: A Study of Order Processing; Part I: Order Processing Operations; Part II: Computer Support" Boston University Manufacturing Roundtable, Research Report Series Number 410, October 1990.

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